Frequently Asked Questions

With a wide variety of patient portals available today, one of the emerging market leaders is the FollowMyHealth platform powered by Allscripts. Many healthcare professionals and doctors use FollowMyHealth as their main interaction platform.


Frequently Asked Questions

What is Track My Health?

Follow My Health is a patient portal that patients can use from any Internet-enabled computer or mobile device to access their personal health records.

Is the Follow My Health portal safe?

Patient privacy and patient data security are paramount. For this reason, we require that you provide us with an email address and photo ID before accessing our website and registering. We store and transmit all records on secure, HIPAA-compliant servers.

How do I get appointment reminders?

You can change your notifications by clicking the “My Account” link in the top right corner of any page, then selecting “Settings”. This can also be used to restrict notifications.

Can my children have MaineGeneral FollowMyHealth® patient portal accounts?

Each family member must be over 18 years of age to create a FollowMyHealth account. For children aged 0-12, parents can fill out a proxy account application. For teenagers, the information available on the portal may be limited. For a portal proxy request, please contact your provider’s office or show identification at Medical Records, Hathaway Creative Center, 10 Water Street, Waterville, ME 04901. Access the third floor by using the east entrance.

Is my personal health information safe?

Your health information is safe with us. Access to your information is controlled by secure activation codes, usernames and personal passwords. Additionally, MyChart uses the latest 128-bit cacheless SSL encryption technology to automatically encrypt your session. Unlike traditional emails, all MyChart messages are sent while you are securely logged into our site.